Apartment and Multi-Residential Mystery Shopping

Exceptional customer service will drive apartment sales and referrals


Developers of new apartments and multi-residential dwellings in Australia are confronted with a number of challenges.

These include a market flooded with similar dwellings, discerning buyers determined to ensure the quality of the build, potential cladding issues and restrictions on overseas buyers.

Marketing spends are high and cost per leads excessive.

To maximise conversions in this competitive market apartment sellers need high levels of customer service, excellent product knowledge and best possible use of their expensive displays.

Mystery Shopping will make the most of every lead for apartment and multi-residential sellers.

The Mystery Shopping process will identify any gaps between required processes and what actually happens.

Once sellers learn of these issues action can then be taken as required, typically training and/or re-focusing staff on key requirements.

We have experience in conducting mystery shops for apartment sellers.

Reach out to us to get an edge on your competition and improve your sales results.

Get in touch with Prime Open to discuss how we can help your business

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We are an active member of the Mystery Shopping Professionals Association

We are an active member of the Mystery Shopping Professionals Association